Service Management Policy

Service Management Policy

Mayasoft Information Systems Inc. accords paramount significance to the establishment of congruence among the various divisions responsible for delivering services both to the institution's members and customers, as well as among those sections within the organization that reciprocally provide services. This encompasses the meticulous delineation of all services, the definition of appropriate service levels, their meticulous provisioning, perpetual quantification and reporting, the discernment and prioritization of customer exigencies, and the meticulous fulfillment of these requisites. With the intent of upholding the eminence of the services dispensed by Mayasoft at an elevated echelon, the foundational pillars of the service management endeavor are expounded within the ambit of the Mayasoft Service Management Policy Declaration.

The Service Management System (SMS) is an orchestrated systematized managerial approach that has been conceived to perpetuate the potency of all services furnished by the establishment at an exalted stratum. It derives its precepts from the Service Management Policy and the tenets inherent to the Service Management processes. The quintessential thrust of the SMS is to prioritize customer exigencies by aligning with the objectives delineated in collaboration with the Service Management Committee, thereby perpetuating the ceaseless refinement of service quality.

The services proffered to both internal and external clienteles through the edifice of the Mayasoft Headquarters and the precincts of the Mayasoft Data Center, as comprehended within the compass of the 'Institutional Service Catalog,' are meticulously governed within the purview of the SMS.

Mayasoft Information Systems Inc. avers the diligent actualization of potent SMS governance within its institutional edifice and affirms the adhesion to the requisites of service management germane to all bestowed services, in strict accordance with the ISO/IEC 20000-1:2018 Information Technology Service Management System Standard.